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  #1  
Old 10-22-2002, 11:49 AM
GSXRMovistar GSXRMovistar is offline
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Question Problems with UK customs?

Has anyone here had problems with UK customs? A while back I ordered one Bit CharG from Toy East and that came through in a few days with no problems and no customs charges.

Last week I order a pair of Digi Q tanks another Bit CharG and a couple of accessories totalling $192.51 USD (including shipping), £124.46 GBP.

Well over a week had passed and the parcel hadn’t been delivered even though the online tracking said that it was in the UK on the 17th.

After a few phone calls I tracked the parcel down to my local parcel force depot where it was being held until customs charges were paid (although no one informed me that it was there).

When I attempted to pick it up I was shocked to find that there were charges of £219.72 GBP on it. Consisting of 33.48 import duty, 173.25 VAT!!!!!, and 13 for some sort of handling fee.

Obviously I didn’t have the cash to cover that nor did I want to, I’ve been given a customs helpline number to ring but that’s been engaged all day.

I’ve also noticed that the value of the parcel was marked as $192, surely this shouldn’t include the shipping costs?

Is this all just a mistake? Or has anyone else experienced anything like this?

Thx for any help.
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  #2  
Old 10-22-2002, 12:58 PM
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Legion Legion is offline
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UK customs is a b******. I haven't been caught for my bit char-g's but that is because I never order more than about $20-$30 at a time. I have been hit for things, before I learnt my lesson. Make several smaller orders rather than 1 large one. It's worth it in the long run, the extra postage is nothing compared to what customs will slap on the value of your package.
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Old 10-23-2002, 03:40 AM
GSXRMovistar GSXRMovistar is offline
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No £219 is the charges on top that customs have made!!! So i'm hoping its a mistake. I've checked a couple of web sites about customs charges and the percentages they mention would be no where near the amount i paid.

I'll try ringing them again today and will update this when i get any more details.
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Old 10-23-2002, 03:08 PM
DraKhen99 DraKhen99 is offline
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How about customs in the USA? Has anyone experienced customs charges over here in the USA? I certainly am not going to pay ridiculous customs charges. C'mon, it's not like we're importing guns or drugs or anything, just "harmless" r/c cars :c)
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Old 10-23-2002, 03:09 PM
GSXRMovistar GSXRMovistar is offline
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Well after getting throught to Custom and a couple of phone backs they agreed that this was a mistake and very surprisingly cleared all charges (Duty, VAT, handling).

They fax a letter to the postal depot to confirm this and i was able to pick the package up this afternoon without a paying a penny, so apart from not getting my stuff on time it worked out quite good.
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Old 10-23-2002, 03:22 PM
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Hey good result glad it worked out ok
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Old 10-23-2002, 03:35 PM
DraKhen99 DraKhen99 is offline
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Way to go! I like when stories like that end happily! :c)

Now here's to me getting my shipment from ToyEast without the FCC or USA Customs messing with it!

What's in the order, you ask?... well...

Bit Char-G 2.2 Motor
Bit Char-G 3.0 Motor
Nissan Skyline R34 [Blue]
Nissan Skyline GTR Castrol 2.6
Bit Char-G Gloria [Tan]

Yay for me! :c)

That will make 3 ZipZaps, 3 Bit Char-Gs, and 1 MicroSizer :c)
Then all I need is a 57 mHz car to make 5 available at once [if they don't end up interfering with each other!]
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