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  #1  
Old 12-11-2002, 12:45 PM
fogrob fogrob is offline
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Posts: 4
Talking Hobbico customer service Great!

I melted my wheels trying to get my chrome off and called Hobbico to order the replacement part. The lady on the phone said "we don't carry that in stock...so we'll just send you a chassis" and it's all free! How cool is that?
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  #2  
Old 12-11-2002, 03:00 PM
datamonster datamonster is offline
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what's hobbico's phone number? i need to contact their customer service but dont have time to email them.
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  #3  
Old 12-11-2002, 06:20 PM
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Hunter D Hunter D is offline
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Join Date: Jul 2002
Location: Statesville, NC
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I broke mine, they sent a new one. the new one stuttered so then they sent meanother one.

cool
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  #4  
Old 12-11-2002, 10:21 PM
Acceptable_Risk Acceptable_Risk is offline
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Join Date: Nov 2002
Posts: 91
I agree. They have excellent service. I was futzing around in the steering of my MS and lost the spring. I emailed them and after a couple of exchanges, they sent me a whole new chassis. Thanks to Hobbico and Jessica M. She was quite helpful.
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  #5  
Old 12-12-2002, 11:41 PM
fogrob fogrob is offline
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The number for hobbico is 1-866-hobbico. Hours are m-f 9-5 central time.
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  #6  
Old 12-13-2002, 11:27 AM
1llusI0n 1llusI0n is offline
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sounds cool. Do you have to buy a microsizer for them to send you stuff if it breaks or can u use bits also?
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  #7  
Old 12-13-2002, 12:13 PM
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Bryan4691 Bryan4691 is offline
Asia-Link Racing
 
Join Date: Nov 2002
Location: Louisville, Kentucky
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I dont think that they are going to give out replacement parts if you didn't purchase a Microsizer. But that is just my thoughts.
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  #8  
Old 12-13-2002, 12:34 PM
aero aero is offline
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Join Date: Nov 2002
Location: Easton, Pa
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What is their warranty if I screwed it up? I have replaced the antenna and removed the crip cap on the pcb board, but the car is all screwed up. Would they still replace it???
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Bit Char-G Fairlady Z 57Mhz (2-Speed), 3.5 or 3.8, 150mAh NiMH, Blue Gears
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ZipZap Supra (Originally a 49Mhz 911), DKS 2.8, 150 mAh NiMH, Red Gears
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  #9  
Old 12-13-2002, 12:40 PM
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Bryan4691 Bryan4691 is offline
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If the car screwed up on its own, I don't see why they wouldn't replace it. I believe that since you altered the car (antenna & CC removal) the warranty is void. That is how almost all warranties read. I guess it is still worth a try. Good luck.
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  #10  
Old 12-13-2002, 12:42 PM
aero aero is offline
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I'm still gonna try, why not ya know~~~
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So Tell Me, What's The Price To Pay For Glory?

Bit Char-G Fairlady Z 57Mhz (2-Speed), 3.5 or 3.8, 150mAh NiMH, Blue Gears
MicroSizer RX7 27Mhz (Originally a 27Mhz Celica) (Injured Reserve)
ZipZap Supra (Originally a 49Mhz 911), DKS 2.8, 150 mAh NiMH, Red Gears
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  #11  
Old 12-13-2002, 02:38 PM
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kombatgti kombatgti is offline
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Join Date: Oct 2002
Posts: 65
i have to also chime in here agree with their great service i called them and told them my steering wouldn't center and they are sending me a new chassis, easy as that.

i love these guys
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  #12  
Old 12-14-2002, 03:25 AM
fogrob fogrob is offline
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They replaced my chassis when i worked on mine so i assume it would be the same for everyone. You do have to supply the number off of your mini though.
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  #13  
Old 12-14-2002, 04:01 PM
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marc515192 marc515192 is offline
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Location: Sioux Falls, SD
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Sent me one too for a steering issue.
Great service!
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