Purchasing a Dnano can be a tricky issue due to warranty coverage. I've often asked for clarification and finally received a reply to my question from a Kyosho Customer Service Representative with Kyosho Corporation of America.
I worded this question carefully to reflect making the purchase from an authorized reseller for a purpose. I'll return another question regarding a purchase from a non-authorized reseller but the answer may be obvious.
Question
Quote:
|
If I bought a Dnano chassis kit from an authorized reseller that happened to be in Thailand, would I still have a valid warranty here?
|
Reply
Quote:
|
If you buy a product from another country, the warranty is with that country or distributor from the region. It is the same with people that buy their stuff from here, that are from overseas.
|
To break this down, if for example, you live in the United States and purchase a Dnano chassis kit from an authorized Kyosho reseller in Japan and uppon receipt you have difficulties that require warranty repairs, you will be required to send the car back to either the shop that you purchased the car from in Japan or possibly Kyosho Corporation of Japan depending on the specific shop's policy on warranty service.
You will have a warranty on the item you purchased. Your warranty however it exclusive to the country, distributor from that region.
I'll leave this post open for comment and so i can update with further questions and answers as i receive them.
Threaded Mode