I just got an Atomic Z-Car Turbo to replace one my son had that died. After having a hell of a time getting it from a horrible online vendor (twice they said it was shipping that day and twice they didn't do it), it arrived DOA. It charges, the front wheels turn, but the motor doesn't do a thing. The red light on top of the car lights up when I push the forward or reverse buttons, but no wheels spin and no sound at all. Atomic's web site is down. Their phone has been busy all day. And the one troubleshooting thing in the instructions says to "Push motor in from gear side" and "Ensure that bracket is in place." Unfortunately there's no diagram to give me a clue.
HELP! My son was supposed to get this as a reward for doing his homework after school for a week and he's waited three weeks for it to get here and it doesn't work. Any hints?